Woodstock Medical Centre
NEWSLETTER – June 2016
“A New Way of Working”
As of Monday 20th June 2016, we are operating a telephone triage system whereby you can speak directly to a doctor when calling the Practice. If you telephone 01555 665522 between 08:30 and 10:30 and 14:30 and 16:30 and select OPTION 6 your call will be directed to one of the doctors on duty.
The doctor on duty will ask for clinical details and then agree the most appropriate care with you. If your problem can be dealt with during the phone call, for example issuing a certificate regarding Fitness to Work, then it shall be.If a face to face consultation is required then it will be arranged.
Please try to avoid coming to the Practice to make an appointment during our opening hours. You should, instead, phone as outlined above.
This system has proven to be successful in other practices of a similar size that have also faced access issues.
There are no changes to making an appointment with the Practice Nurse.
These are intended for those who are either genuinely too ill to attend the surgery or are housebound. Please note that lack of transport is not a reason to request a home visit.
Requests for home visits should be made before 10:00am by telephoning the surgery and selecting OPTION 6. The duty doctor will arrange a home visit for you if this is the best course of action.
The Practice will soon be introducing a text messaging service. Patients can receive a text message if a check up is due, for example for diabetes, asthma etc., or to remind them of an appointment they may have at the Practice. In order for this to work for you, you need to ensure we have an up to date mobile telephone number on our records. If you would like to register for this service, please speak to one of our reception staff.
The Practice is also changing the online prescription service to a new more secure and user friendly system. This will allow patients to order their repeat medication. If you would like to register for the new and improved online service, please ask in person at reception for a registration form.