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Noticeboard

LATEST NEWS  - APRIL 2016


APPOINTMENT SYSTEM UPDATE



DOCTOR APPOINTMENTS


As of Monday 20th June 2016, we are operating a telephone triage system whereby you can speak directly to a doctor when calling the Practice.  If you telephone 01555 665522 between 08:30 and 10:30 and 14:30 and 16:30 and select OPTION 6 your call will be directed to one of the doctors on duty.


 


The doctor on duty will ask for clinical details and then agree the most appropriate care with you.  If your problem can be dealt with during the phone call, for example issuing a certificate regarding Fitness to Work, then it shall be.If a face to face consultation is required then it will be arranged.


 


Please try to avoid coming to the Practice to make an appointment during our opening hours.  You should, instead, phone as outlined above.


 


This system has proven to be successful in other practices of a similar size that have also faced access issues.


 


There are no changes to making an appointment with the Practice Nurse.


Appointments for the Treatment Room and for blood tests are now made by calling Lanark Health Centre on 01555 667150 from 8.30am.


Please click on the "Letter from GPs"option on the left hand side menu to view.



 We are now on Facebook -  'Woodstock Medical Centre'

When We Are Closed

outofhoursThe surgery closes at 6pm each evening and opens again at 8am the following morning. The surgery is closed all day Saturday and Sunday.Out-of-hours service is covered by NHS24 and is the responsibility of NHS Lanarkshire. 

In the event of an emergency, outwith normal surgery hours contact:-NHS24 on 111 

A Receptionist in the emergency call centre will answer your call and either ;-

  • Arrange for you to speak to a doctor or nurse. 
  • Invite you to attend one of the five NHS24 centres (located within Lanark Health Centre, Wishaw General, Hairmyres Hospital, Monklands Hospital and Cumbernauld) to be seen by a doctor. 
  • Arrange a home visit, if you are too ill to visit the centre. 
 

Transport to and from the emergency centre is available if you cannot arrange this yourself. Please take a leaflet for further details from Reception. 

NHS24 is also accessible via their website, www.nhs24.com 

NHS Direct

In the case of urgent need when the practice is closed you can call NHS Direct (0845 4647) to speak to a triage nurse. Your needs will be assessed and advice offered or arrangements made for you to see a doctor.

 

Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery re-opens.

Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.

 
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